Our team has deployed a fix designed to mitigate the timeouts we’ve been experiencing with Booking.com.
Engineers will be closely monitoring the performance of this fix over the weekend to ensure it is effectively addressing the issue.
We appreciate your patience and will continue to provide updates as we make progress. Should you encounter any further issues, please don’t hesitate to contact your local RMS Success team.
Posted Dec 06, 2024 - 02:14 UTC
Identified
Our Team has identified a potential temporary fix on this particular problem.
Posted Dec 05, 2024 - 23:53 UTC
Investigating
Incident Summary: We are aware of an issue where some Booking.com reservations are not appearing in the RMS Application, and fallback emails for these reservations were not received.
Timeline: This issue was first identified around mid-October and is currently being investigated in collaboration with Booking.com’s technical teams.
Current Status: Booking.com has provided a reference for this case: ACI-3954. We are actively working with their team to resolve the issue and will share updates as they become available.
Mitigation Steps: During this busy period, we strongly recommend regularly checking the Booking.com Extranet to ensure all new reservations are accounted for. If a reservation is listed in the extranet but not found in RMS, please create this reservation manually with the RMS application
Support and Next Steps:
Our Customer Success team is proactively reaching out to clients who may have been affected by missed reservations. If you have any concerns or require assistance, please contact our support team.
Thank you for your patience and understanding as we work toward a resolution.