Resolved -
The issues has now been resolved and service restored for all users.
Jun 24, 04:00 UTC
Update -
We've estimated outstanding bookings to be fully processed into RMS by 1:40pm AEST. A further update will be provided by 2pm AEST once we've verified that services have returned to normal operations.
Jun 24, 03:27 UTC
Monitoring -
We have stabilised the immediate situation and are beginning to see reservations successfully processed into RMS with a delivery delay. We're continuing to work to understand the impact and reduce the delivery delay for outstanding reservations. Further updates will be provided by 2pm AEST.
Jun 24, 03:08 UTC
Identified -
We've identified an issue affecting our APAC servers that transfer online booking reservations into the RMS platform. Our team are actively responding to this incident and further updates will be provided by 1pm.
Due to this issue there are presently risks of overbooking as inventory won't be accurately reflected in RMS until this incident is resolved. Online bookings will be processed into RMS once these issues have been addressed.
Jun 24, 02:17 UTC