RMS Cloud
Intermittent Booking.com Reservation Delivery Failures
Monitoring - Our team has deployed a fix designed to mitigate the timeouts we’ve been experiencing with Booking.com.

Engineers will be closely monitoring the performance of this fix over the weekend to ensure it is effectively addressing the issue.

We appreciate your patience and will continue to provide updates as we make progress. Should you encounter any further issues, please don’t hesitate to contact your local RMS Success team.
Dec 06, 2024 - 02:14 UTC
Identified - Our Team has identified a potential temporary fix on this particular problem.
Dec 05, 2024 - 23:53 UTC
Investigating - Incident Summary:
We are aware of an issue where some Booking.com reservations are not appearing in the RMS Application, and fallback emails for these reservations were not received.

Timeline:
This issue was first identified around mid-October and is currently being investigated in collaboration with Booking.com’s technical teams.

Current Status:
Booking.com has provided a reference for this case: ACI-3954. We are actively working with their team to resolve the issue and will share updates as they become available.

Mitigation Steps:
During this busy period, we strongly recommend regularly checking the Booking.com Extranet to ensure all new reservations are accounted for. If a reservation is listed in the extranet but not found in RMS, please create this reservation manually with the RMS application

Support and Next Steps:

Our Customer Success team is proactively reaching out to clients who may have been affected by missed reservations. If you have any concerns or require assistance, please contact our support team.

Thank you for your patience and understanding as we work toward a resolution.
Dec 04, 2024 - 00:59 UTC
Uptime over the past 90 days. View historical uptime.
Australia Operational
90 days ago
100.0 % uptime
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RMS9+ (Live) Operational
90 days ago
100.0 % uptime
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RMS 9+ (Release Candidate) Operational
90 days ago
100.0 % uptime
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RMS9+ (Beta) Operational
90 days ago
100.0 % uptime
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RMS REST API Operational
90 days ago
100.0 % uptime
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RMS Online API Operational
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100.0 % uptime
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RMS Public API Operational
90 days ago
100.0 % uptime
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RMS Channel Manager Operational
90 days ago
100.0 % uptime
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RMS IBE Operational
90 days ago
100.0 % uptime
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RMS ePOS ? Operational
90 days ago
100.0 % uptime
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Reports Operational
90 days ago
100.0 % uptime
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North America Operational
90 days ago
100.0 % uptime
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RMS9+ (Live) Operational
90 days ago
100.0 % uptime
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RMS 9+ (Release Candidate) Operational
90 days ago
100.0 % uptime
Today
RMS9+ (Beta) Operational
90 days ago
100.0 % uptime
Today
RMS REST API Operational
90 days ago
100.0 % uptime
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RMS Online API Operational
90 days ago
100.0 % uptime
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RMS Public API Operational
90 days ago
100.0 % uptime
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RMS Channel Manager Operational
90 days ago
100.0 % uptime
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RMS IBE Operational
90 days ago
100.0 % uptime
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RMS ePOS ? Operational
90 days ago
100.0 % uptime
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China Operational
90 days ago
100.0 % uptime
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RMS9+ (Live) Operational
90 days ago
100.0 % uptime
Today
RMS 9+ (Release Candidate) Operational
90 days ago
100.0 % uptime
Today
RMS9+ (Beta) Operational
90 days ago
100.0 % uptime
Today
RMS REST API Operational
90 days ago
100.0 % uptime
Today
RMS Online API Operational
90 days ago
100.0 % uptime
Today
RMS Public API Operational
90 days ago
100.0 % uptime
Today
RMS Channel Manager Operational
90 days ago
100.0 % uptime
Today
RMS IBE Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
RMS9+ (Live) Operational
90 days ago
100.0 % uptime
Today
RMS 9+ (Release Candidate) Operational
90 days ago
100.0 % uptime
Today
RMS9+ (Beta) Operational
90 days ago
100.0 % uptime
Today
RMS REST API Operational
90 days ago
100.0 % uptime
Today
RMS Online API Operational
90 days ago
100.0 % uptime
Today
RMS Public API Operational
90 days ago
100.0 % uptime
Today
RMS Channel Manager Operational
90 days ago
100.0 % uptime
Today
RMS IBE Operational
90 days ago
100.0 % uptime
Today
RMS ePOS ? Operational
90 days ago
100.0 % uptime
Today
Modules Operational
90 days ago
100.0 % uptime
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RMS SMS Module Operational
90 days ago
100.0 % uptime
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MFI - Multi Function Interface ? Operational
90 days ago
100.0 % uptime
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RMS Support Operational
90 days ago
100.0 % uptime
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RMS Customer Support Telephone System Operational
RMS Service Requests Operational
90 days ago
100.0 % uptime
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RMSPAY Operational
90 days ago
100.0 % uptime
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RMS Website Operational
Operational
Degraded Performance
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Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
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No incidents or maintenance related to this downtime.