A subset of user in the APAC region may be experiencing an issue with screens not displaying correctly.
Incident Report for RMS Cloud
Resolved
This incident has been resolved.
Posted Apr 18, 2024 - 22:59 UTC
Monitoring
Users experiencing the issue as requested to clear their browser cache log out and back into RMS 9+.

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

RMS Engineers will continue to monitor.
Posted Apr 18, 2024 - 22:43 UTC
Identified
The issue has been identified.

Users experiencing the issue as requested to clear their browser cache log out and back into RMS 9+.

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Posted Apr 18, 2024 - 22:38 UTC
Investigating
Engineers are investigating reports of Screens not displaying correctly within RMS 9+
Posted Apr 18, 2024 - 22:29 UTC
This incident affected: Australia (RMS9+ (Live)).
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