Identified - We are providing an update regarding the ongoing BridgePay payment processing issue impacting some clients. Please reference the below link for updates from BridgePay
This incident is occurring within BridgePay’s external network and is not something RMS systems can control or remediate directly.
For affected clients, RMS has enabled an emergency transition pathway to RMS Pay technology. Please contact your local RMS Support team for guidance and directions on steps to migrate.
We understand that your on-the-ground teams may be feeling the impact of this disruption. We are actively awaiting further updates from BridgePay, and RMS team members will be ready to support you as soon as we have actionable information to share.
We appreciate your patience and will continue to keep you informed as more details become available.
Feb 09, 2026 - 03:01 UTC
Investigating - A subset of users in North America are experiencing a system-wide service disruption with the BridgePay gateway. They are actively investigating the issue. For more information please visit BridgePay Status page for all updates: https://status.bridgepaynetwork.com/
Feb 06, 2026 - 18:24 UTC
Australia
Partial Outage
90 days ago
98.83
% uptime
Today
RMS9+ (Live)
Operational
90 days ago
100.0
% uptime
Today
RMS 9+ (Release Candidate)
Operational
90 days ago
100.0
% uptime
Today
RMS9+ (Beta)
Operational
90 days ago
100.0
% uptime
Today
RMS REST API
Operational
90 days ago
100.0
% uptime
Today
RMS Online API
Operational
90 days ago
100.0
% uptime
Today
RMS Public API
Operational
90 days ago
100.0
% uptime
Today
RMS Channel Manager
Partial Outage
90 days ago
88.39
% uptime
Today
RMS IBE
Operational
90 days ago
100.0
% uptime
Today
RMS ePOS
Operational
90 days ago
100.0
% uptime
Today
Reports
Operational
90 days ago
100.0
% uptime
Today
North America
Degraded Performance
90 days ago
100.0
% uptime
Today
RMS9+ (Live)
Degraded Performance
90 days ago
100.0
% uptime
Today
RMS 9+ (Release Candidate)
Degraded Performance
90 days ago
100.0
% uptime
Today
RMS9+ (Beta)
Degraded Performance
90 days ago
100.0
% uptime
Today
RMS REST API
Operational
90 days ago
100.0
% uptime
Today
RMS Online API
Operational
90 days ago
100.0
% uptime
Today
RMS Public API
Operational
90 days ago
100.0
% uptime
Today
RMS Channel Manager
Degraded Performance
90 days ago
100.0
% uptime
Today
RMS IBE
Degraded Performance
90 days ago
100.0
% uptime
Today
RMS ePOS
Degraded Performance
90 days ago
100.0
% uptime
Today
China
Operational
90 days ago
100.0
% uptime
Today
RMS9+ (Live)
Operational
90 days ago
100.0
% uptime
Today
RMS 9+ (Release Candidate)
Operational
90 days ago
100.0
% uptime
Today
RMS9+ (Beta)
Operational
90 days ago
100.0
% uptime
Today
RMS REST API
Operational
90 days ago
100.0
% uptime
Today
RMS Online API
Operational
90 days ago
100.0
% uptime
Today
RMS Public API
Operational
90 days ago
100.0
% uptime
Today
RMS Channel Manager
Operational
90 days ago
100.0
% uptime
Today
RMS IBE
Operational
90 days ago
100.0
% uptime
Today
Europe
Operational
90 days ago
99.98
% uptime
Today
RMS9+ (Live)
Operational
90 days ago
100.0
% uptime
Today
RMS 9+ (Release Candidate)
Operational
90 days ago
100.0
% uptime
Today
RMS9+ (Beta)
Operational
90 days ago
100.0
% uptime
Today
RMS REST API
Operational
90 days ago
100.0
% uptime
Today
RMS Online API
Operational
90 days ago
100.0
% uptime
Today
RMS Public API
Operational
90 days ago
100.0
% uptime
Today
RMS Channel Manager
Operational
90 days ago
99.88
% uptime
Today
RMS IBE
Operational
90 days ago
100.0
% uptime
Today
RMS ePOS
Operational
90 days ago
100.0
% uptime
Today
Modules
Operational
90 days ago
100.0
% uptime
Today
RMS SMS Module
Operational
90 days ago
100.0
% uptime
Today
MFI - Multi Function Interface
Operational
90 days ago
100.0
% uptime
Today
RMS Support
Operational
90 days ago
100.0
% uptime
Today
RMS Customer Support Telephone System
Operational
RMS Service Requests
Operational
90 days ago
100.0
% uptime
Today
RMSPAY
Operational
90 days ago
100.0
% uptime
Today
RMS Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.